Before requesting a return
Please contact the help centre with your order number, the item concerned and a description of the issue. If something arrived damaged, incorrect or with a printing problem, include clear photos in your WhatsApp conversation.
Personalised products
Personalised merchandise is created around your specific design. Return eligibility depends on the issue and whether production has started. The team will review damaged, faulty or incorrect items individually.
Return authorisation
Please wait for return instructions before sending an item. Keep the product, packaging and order details available while the team reviews your request.
Cancellations and refunds
Use Cancel an order to request a cancellation. Any approved refund method and timing will be confirmed by the team; this frontend does not process payments or refunds.
Policy status
This is a frontend policy draft. The return window, eligible categories, return shipping charges and refund timelines must be finalised by Desnio Sense before accepting live orders.